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Supportly's NDIS Rostering Software connects directly with your participant management, compliance tracking, and billing systems. Everything works together so your team works more efficiently.
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Paper rosters and manual timesheets are one of the most common causes of payroll errors for NDIS providers. Supportly replaces both with a clean, browser-based interface that any staff member can pick up from day one. Schedule changes reach the worker mobile app instantly, and timesheet data exports directly to payroll, cutting out the manual steps that lead to costly mistakes.
High-intensity and SIL participants often need two or more workers at the same time. Handling these across separate systems leads to billing inconsistencies and missed communications. Supportly puts all workers and participants on one scheduling screen, tracks individual attendance via GPS, and produces accurate billing records for every worker on the shift.
Calculating split shift entitlements by hand regularly leads to Award underpayments or participant overbilling. Supportly applies SCHADS Award rules the moment a split shift is created, covering minimum engagementperiods, allowances, and break requirements automatically. Each service period also generates a separate billing record against the correct NDIS support item code, every time.
Rebuilding the same roster week after week is time that coordinators could spend doing something more useful. Supportly generates recurring shifts automatically once the pattern is set. Workers get advance notifications through the mobile app, participants enjoy consistent staffing, and your team gets that time back to focus on higher-value work.
When shift expectations are vague, care quality suffers and compliance evidence is hard to produce. Supportly lets coordinators attach a task list to each shift before it starts. Workers see exactly what is expected in the mobile app, confirm completion at shift end, and managers can review task rates across the team, creating a clear audit trail from funded plan to delivered support.
Billing for a shift that was not delivered as scheduled is one of the most serious NDIS compliance risks a provider can face. Supportly's geofencing confirms worker presence at the participant's address, records actual hours worked, and flags discrepancies for manager review before an invoice goes out. Every claim is backed by location-stamped records.
Manual mileage logs are easy to forget and difficult to verify. Supportly records travel between consecutive shifts automatically, capturing distance, duration, and route, then feeds that data directly into payroll reimbursements and NDIS billing where travel supports apply. Workers get paid correctly for their travel without filling in a single paper form.
Making scheduling decisions without full availability information almost always leads to conflicts or short-notice vacancies. Supportly surfaces worker availability, confirmed shifts, and approved leave right alongside the rostering screen. Coordinators can see who is actually free before confirming an assignment, keeping staffing levels where they need to be across every participant roster.
Missing shift documentation comes up repeatedly as a finding in NDIS audits. Supportly presents customisable compliance prompts, including incident flags, medication notes, and wellbeing checks, in the mobile app before a shift can be closed. Workers complete every required field on site while details are still fresh, producing consistent and timestamped records across every shift your team delivers.
Our team migrates your existing participant records, staff details, and roster history. Your operations continue uninterrupted while we connect everything behind the scenes.
Participant profiles link to rosters. Compliance requirements integrate with schedules. Staff qualifications match automatically with participant needs. Everything works together from day one.
Add new participants, expand services, hire additional staff - your connected platform grows with your operations without adding administrative complexity.
Supportly is an all-in-one platform for NDIS providers, bringing compliance, documentation, staff, and participant management into one simple system.
"Vertex360 has really been great in simplifying our operations..from staff and client onboarding, to ensuring that we remain compliant. There has been a few glitches along the way but the support team has been exceptional in ensuring that they are promptly addressed.Our account manager has always reached out with updates and checked in to see if we need any help.Not much wrong to say!"
"Vertex 360 has been a great app for our team. The system is easy to use and supports our daily workload well. It keeps our information organised and helps us manage participants, rosters, and compliance in a clear and efficient way. The ongoing updates show commitment to improving the platform and supporting providers."
"We have been using Vertex for a while now and our admin team is finding it easier to do their job with this system."
"Great service for our business. Helps simplify everything and great customer support."
"I’ve been working with Mutihir for a while now and he’s been an outstanding account manager. He’s organised, responsive and always follows through. He explains things clearly, makes the process easy and genuinely cares about getting the best outcome. It’s been such a positive experience and I really appreciate the support he provides. Highly recommend."
"We’ve been using the software for a few months now, and it’s been working really well. There have been a few minor teething issues, but nothing that couldn’t be quickly resolved. The team at Vertex listens to our feedback, actively implements suggested improvements, and maintains great communication throughout the process."
"Vertex360 is an amazing product and has saved our company time and money, cant recommend this product enough for any business.
There customer services is second to non and always there to help and always available.
I have used other companies with similar products but Vertex360 is way better and easy to navigate
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"We’ve had a wonderful experience with Vertex360 so far. Their team has been professional, knowledgeable, and incredibly supportive. A special thank you to our account manager, Edlee, who has gone above and beyond. He takes the time to understand our needs, responds promptly, and ensures everything runs smoothly. His attentiveness and dedication have made a real difference."
"Thank you vertex for making it easy for small businesses."
"The app itself is extraordinary, so are the support system. Edlee is on top of everything. Keep it up Vertex360,"
"Vertex360 has transformed our community care business. The support team are amazing and quick to respond to our requests. They are constantly listening to what we have to say as a client and will work with you to ensure you meet your obligations as an NDIS provider. - Judy Beeken - General Manager / Director ANOTHEN Community Care."
"Absolutely love this software program. So easy to use and great for handling all our clients and staff. A special thank you to our Account Manager Ahsan who is amazing, checks in regularly, assistance required is dealt with quickly. Highly recommend"
"We’ve had an excellent experience with Vertex360! From the very beginning, their team has been professional, knowledgeable, and supportive. A special mention to our account manager, Edlee, who has been incredibly responsive and helpful throughout. He takes the time to understand our needs, follows up promptly, and ensures everything runs smoothly."
"Vertex360 has been a game changer for participant and HR management. It allows me to have everything all in one place, organised and keeps me compliant.
It can feel a little clunky to start, but having an account manager to support you and provide training sessions as required makes the world of difference."
"We’ve been using Vertex360 and it’s been a great experience, easy to use with a very helpful and responsive support team. Highly recommend it for anyone managing NDIS services."
