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Supportly connects HR with participant management, rostering, and compliance tracking. Worker credentials, availability, performance records, and training history are all linked — so managers always have the workforce picture they need without maintaining a separate HR system.
Expired worker credentials are a common compliance finding during NDIS audits, and they are usually discovered at the worst possible time. Supportly stores all compliance documents in individual digital profiles, tracks expiry dates automatically, and sends alerts before any credential lapses. Your documentation stays current and accessible without anyone needing to maintain a tracking spreadsheet on the side.
Assigning workers purely by availability, without considering skills, qualifications, or participant preferences, often leads to poor outcomes and higher staff turnover. Supportly's Matching Assistant compares worker capabilities against participant support needs and surfaces compatible matches before any assignment is confirmed. Better matches mean better outcomes for participants and a more engaged workforce for your organisation.
Workforce compliance gaps are easy to miss when HR sits outside your operational system. Supportly brings compliance tracking into daily HR operations so managers always know where they stand. Audit-ready workforce reports are available on demand, and the documentation your organisation needs to satisfy Practice Standards is maintained continuously, not just assembled before a review.
A spreadsheet-based training register is only reliable until someone forgets to update it, which is usually before an audit. Supportly's Training Register tracks all mandatory and elective training centrally, monitors upcoming renewals, and generates structured compliance reports whenever you need them. You will always be able to show the Quality Commission exactly who has completed what and when.
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Infrequent and poorly documented performance reviews leave providers without the workforce governance evidence that Practice Standards call for. Supportly gives managers a structured framework for conducting, recording, and following up on reviews. Individual development goals are set and tracked over time, building a clear record that satisfies governance requirements and helps your team grow.
Running recruitment through email and spreadsheets causes candidates to fall through the gaps and creates documentation risks when compliance reviews arrive. Supportly's Applicant Management tracks candidates from initial application through to onboarding in one structured workflow. Interview notes, reference checks, and credential verification are logged against each applicant, giving you a clear record if the Quality Commission asks how a worker was screened before deployment.
Import existing staff records and link them with current participant assignments. Your team's qualifications, certifications, and experience connect immediately with their care delivery history.
Set up compliance reminders, performance review cycles, and onboarding processes that work with your rostering and participant management. The system handles the administration while you focus on care quality.
Make staffing decisions using complete information. See which team members excel with specific participant types, track performance using care outcomes, and maintain compliance without separate systems.
Supportly is an all-in-one platform for NDIS providers, bringing compliance, documentation, staff, and participant management into one simple system.
"Vertex360 has really been great in simplifying our operations..from staff and client onboarding, to ensuring that we remain compliant. There has been a few glitches along the way but the support team has been exceptional in ensuring that they are promptly addressed.Our account manager has always reached out with updates and checked in to see if we need any help.Not much wrong to say!"
"Vertex 360 has been a great app for our team. The system is easy to use and supports our daily workload well. It keeps our information organised and helps us manage participants, rosters, and compliance in a clear and efficient way. The ongoing updates show commitment to improving the platform and supporting providers."
"We have been using Vertex for a while now and our admin team is finding it easier to do their job with this system."
"Great service for our business. Helps simplify everything and great customer support."
"I’ve been working with Mutihir for a while now and he’s been an outstanding account manager. He’s organised, responsive and always follows through. He explains things clearly, makes the process easy and genuinely cares about getting the best outcome. It’s been such a positive experience and I really appreciate the support he provides. Highly recommend."
"We’ve been using the software for a few months now, and it’s been working really well. There have been a few minor teething issues, but nothing that couldn’t be quickly resolved. The team at Vertex listens to our feedback, actively implements suggested improvements, and maintains great communication throughout the process."
"Vertex360 is an amazing product and has saved our company time and money, cant recommend this product enough for any business.
There customer services is second to non and always there to help and always available.
I have used other companies with similar products but Vertex360 is way better and easy to navigate
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"We’ve had a wonderful experience with Vertex360 so far. Their team has been professional, knowledgeable, and incredibly supportive. A special thank you to our account manager, Edlee, who has gone above and beyond. He takes the time to understand our needs, responds promptly, and ensures everything runs smoothly. His attentiveness and dedication have made a real difference."
"Thank you vertex for making it easy for small businesses."
"The app itself is extraordinary, so are the support system. Edlee is on top of everything. Keep it up Vertex360,"
"Vertex360 has transformed our community care business. The support team are amazing and quick to respond to our requests. They are constantly listening to what we have to say as a client and will work with you to ensure you meet your obligations as an NDIS provider. - Judy Beeken - General Manager / Director ANOTHEN Community Care."
"Absolutely love this software program. So easy to use and great for handling all our clients and staff. A special thank you to our Account Manager Ahsan who is amazing, checks in regularly, assistance required is dealt with quickly. Highly recommend"
"We’ve had an excellent experience with Vertex360! From the very beginning, their team has been professional, knowledgeable, and supportive. A special mention to our account manager, Edlee, who has been incredibly responsive and helpful throughout. He takes the time to understand our needs, follows up promptly, and ensures everything runs smoothly."
"Vertex360 has been a game changer for participant and HR management. It allows me to have everything all in one place, organised and keeps me compliant.
It can feel a little clunky to start, but having an account manager to support you and provide training sessions as required makes the world of difference."
"We’ve been using Vertex360 and it’s been a great experience, easy to use with a very helpful and responsive support team. Highly recommend it for anyone managing NDIS services."
