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Supportly's invoicing works differently because it's built into your entire operation from day one. When your support worker completes a shift, the system automatically generates the correct invoice using up-to-date NDIS pricing. No manual data entry. No price guide lookups. No forgotten charges.
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Choosing the wrong support item code is the most common reason NDIS claims get rejected, and every rejected claim means rework, delayed payment, and potential audit scrutiny. Supportly assigns the correct NDIS code automatically based on service type, shift structure, and the participant's funding category. Your team does not need to look anything up, and the right code appears on the invoice the first time, every time.
Using outdated rates creates two real problems: overbilling participants is a compliance breach, and underclaiming cuts into your revenue. Supportly pulls in the latest NDIA pricing automatically whenever the catalogue updates. Every invoice uses the current rate for the service type and delivery date, so your finance team never needs to manually update a rate table again.
Reconciling NDIS billing and accounting records manually takes time that most finance teams would rather spend elsewhere, and the process introduces errors that can complicate plan manager relationships. Supportly's Xero integration keeps invoice data synced automatically as invoices are created and approved. No exports, no imports, and no gaps to patch at month end.
Every day an invoice sits unsent is a day closer to a cash flow problem. Manually preparing and emailing invoices for each participant does not scale well as your organisation grows. Supportly pre-fills the correct plan manager contact from the participant record and sends the invoice with a single click, logging the send event against the participant file for compliance purposes.
Finance teams working across disconnected billing systems regularly spend 10 to 20 hours a week on invoice creation and error correction alone. Supportly automates code allocation, rate application, and plan manager distribution in a single connected workflow. Providers report up to 50% reduction in invoice processing time, which is a meaningful saving for any team managing 50 or more active participants.
Your support workers deliver services using Supportly's mobile app. All service details, participant information, and time tracking sync automatically to your main system.
The system creates accurate invoices using current NDIS pricing, participant budget allocations, and service categories. Complex calculations happen automatically in the background.
Send professional invoices instantly via email or portal access. Track payments, follow up on outstanding amounts, and reconcile everything with your accounting system.
Supportly is an all-in-one platform for NDIS providers, bringing compliance, documentation, staff, and participant management into one simple system.
"Vertex360 has really been great in simplifying our operations..from staff and client onboarding, to ensuring that we remain compliant. There has been a few glitches along the way but the support team has been exceptional in ensuring that they are promptly addressed.Our account manager has always reached out with updates and checked in to see if we need any help.Not much wrong to say!"
"Vertex 360 has been a great app for our team. The system is easy to use and supports our daily workload well. It keeps our information organised and helps us manage participants, rosters, and compliance in a clear and efficient way. The ongoing updates show commitment to improving the platform and supporting providers."
"We have been using Vertex for a while now and our admin team is finding it easier to do their job with this system."
"Great service for our business. Helps simplify everything and great customer support."
"I’ve been working with Mutihir for a while now and he’s been an outstanding account manager. He’s organised, responsive and always follows through. He explains things clearly, makes the process easy and genuinely cares about getting the best outcome. It’s been such a positive experience and I really appreciate the support he provides. Highly recommend."
"We’ve been using the software for a few months now, and it’s been working really well. There have been a few minor teething issues, but nothing that couldn’t be quickly resolved. The team at Vertex listens to our feedback, actively implements suggested improvements, and maintains great communication throughout the process."
"Vertex360 is an amazing product and has saved our company time and money, cant recommend this product enough for any business.
There customer services is second to non and always there to help and always available.
I have used other companies with similar products but Vertex360 is way better and easy to navigate
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"We’ve had a wonderful experience with Vertex360 so far. Their team has been professional, knowledgeable, and incredibly supportive. A special thank you to our account manager, Edlee, who has gone above and beyond. He takes the time to understand our needs, responds promptly, and ensures everything runs smoothly. His attentiveness and dedication have made a real difference."
"Thank you vertex for making it easy for small businesses."
"The app itself is extraordinary, so are the support system. Edlee is on top of everything. Keep it up Vertex360,"
"Vertex360 has transformed our community care business. The support team are amazing and quick to respond to our requests. They are constantly listening to what we have to say as a client and will work with you to ensure you meet your obligations as an NDIS provider. - Judy Beeken - General Manager / Director ANOTHEN Community Care."
"Absolutely love this software program. So easy to use and great for handling all our clients and staff. A special thank you to our Account Manager Ahsan who is amazing, checks in regularly, assistance required is dealt with quickly. Highly recommend"
"We’ve had an excellent experience with Vertex360! From the very beginning, their team has been professional, knowledgeable, and supportive. A special mention to our account manager, Edlee, who has been incredibly responsive and helpful throughout. He takes the time to understand our needs, follows up promptly, and ensures everything runs smoothly."
"Vertex360 has been a game changer for participant and HR management. It allows me to have everything all in one place, organised and keeps me compliant.
It can feel a little clunky to start, but having an account manager to support you and provide training sessions as required makes the world of difference."
"We’ve been using Vertex360 and it’s been a great experience, easy to use with a very helpful and responsive support team. Highly recommend it for anyone managing NDIS services."
